GOLDEN COMPASS COLLECTABLES
RETURN & REFUND POLICY
Returning Unsatisfactory or Unfit Items
Refunds for items that are of unsatisfactory quality or unfit for purpose will be credited to your original payment method. At the discretion of Golden Compass Collectables.
If you have any questions about our Returns and Cancellation Policy, please feel free to contact us info@goldencompasscollectables.com
DELIVERY
Packages are generally dispatched within 24 hours and are always shipped via Registered NZ Post with tracking and delivery with signature.
We send every package by registered mail and send you the tracking number once we have shipped it, you can then track your package online.
We advise you to group your items in one order to save on shipping costs.
Your package will be dispatched with very special care taken to protect fragile objects. Boxes are amply sized and your items are very well-protected.
SHIPPING COSTS: This will depend on the size and weight or your parcel. We are happy to send you an estimate. Shipping costs will be added to your purchase price.
DELIVERY TIMES: Packages may be sent for next day delivery, depending on your location. We can discuss at time of purchase which is the best method and timeframe for deliery of your items.
TAXIDERMY & ORGANIC ITEMS:
Please Note: Due to international restrictions and protections we have chosen not to post Taxidermy products or Products of Organic origins (eg. timber) to locations outside New Zealand. Please contact us regarding delivery if you wish to order a taxidermy product.
RETURNS: We haven’t yet had a return and due to postage charges being included we don’t really welcome them but if for some odd reason you want to return or we cannot send your item we will send a refund immediately. For card payments it can take up to 10 days to appear back in your account. Please do send us an email if you need to discuss anything at all. Please read our returns policy.